Do you delay reaching out to government agencies because of poor service, incorrect information or delays in getting responses?

If so, you’re not alone.

A recent survey by the Canadian Federation of Independent Business found that of 5 agencies reviewed, respondents gave a high quality of service rating only 18 per cent of the time, while timeliness of responses came in at only 17 per cent.

Michelle Auger, the Director of Trade and Marketplace Competitiveness for the CFIB comments.

“Federal government departments need to be publishing transparent and ambitious service standards across all their departments. Right now, we are seeing that there is sort of a lack of standardization of what those service standards look like and they are so hard to find from department to department.”  

Auger acknowledged the Carney government’s pledge to reduce spending and downsize the public service, after years of seemingly unchecked growth.

The new report is available at cfib.ca.

Or hear more by tuning in to Thompson Today this afternoon at 12:40 and 5:10.