A special regular meeting of council was held yesterday pertaining to concerns some councillors brought forward to city administration on utilities.
Councillors reported that they’ve had residents and business owners reach out to them regarding missing meters, areas not metering, and inconsistencies on water bills.
One of the questions addressed in the presentation was whether there was a system in place to appeal billing issues.
CAO Anthony McInnis states while there currently isn’t a formal process for appeals as per city bylaws, they can technically be made to council or to the Public Utilities Board.
The meeting ended with city council voting in favour of a motion to get the city to look into establishing a complaints and appeals system where people can bring utility billing issues forward.